Refund Policy

Customer satisfaction is our priority.

Refunds may be provided under the following circumstances:

1. Product received is damaged during transit.
2. Wrong product delivered.
3. Product missing from the package.
4. Product lost during shipment.

Important Notice

🎥 Please record a clear unboxing video while opening the parcel. This is mandatory for processing any claims related to damaged, defective, incorrect, or missing products. Claims submitted without an unboxing video may not be eligible for refund or replacement.

Once the claim is verified and approved, refunds will be processed within 5-7 business days and credited to the original payment method used during purchase.

Prashanth MultiMart reserves the right to reject refund requests that do not meet the above requirements.